Terms and Conditions MRY33 — Complete Platform Usage Guide

Welcome to mry33, an online betting platform trusted by over 500,000 players across Malaysia. These Terms and Conditions govern the relationship between you as a user and the mry33 operating company. This document, together with the Privacy Policy and any applicable game-specific rules, constitutes the full agreement between you and us.

By registering a new account, accessing the platform, making a deposit or using any service provided by mry33, you automatically agree to be bound by all terms stated herein. If you do not agree with any part of these terms, you are not permitted to use our platform and we encourage you to leave this website immediately.

MRY33 reserves the right to modify, add to or revise any part of these Terms & Conditions at any time without prior notice. However, we will always update the "Updated" date at the top of this page and notify players via platform notifications when significant changes occur. Continued use of the platform after such changes take effect constitutes your acceptance of the updated terms.

To register and use the mry33 platform, you must meet all of the following eligibility criteria without exception:

• At least 18 years old on the date of registration.
• Residing in or accessing the platform from a region where participation in online betting is permitted under applicable local laws.
• Not listed on the self-exclusion list of any recognised responsible wagering programme.
• Having full legal capacity to enter into a binding agreement.
• Has never had an account closed or suspended by mry33 due to fraud or prior breach of terms.

During registration, you are required to provide accurate, complete, and up-to-date information, including your full name, date of birth, email address, and active phone number. Any inaccurate information may result in failed account verification and delayed withdrawals.

Each individual is only allowed to hold one active account only at mry33. Holding multiple accounts by a single individual is a serious violation that may result in the closure of all associated accounts and forfeiture of remaining funds.

Mry33 reserves the right to request identity verification (KYC — Know Your Customer) at any time, particularly before processing your first withdrawal or when account activity displays unusual patterns. Required documents may include a copy of your identification card, proof of address, and a recent bank statement.

As an mry33 account holder, you are fully responsible for:

• Keep your account username and password confidential. Do not share your login credentials with anyone, including family members.
• Ensure no other party uses your account to place wagers or conduct financial transactions.
• Update your personal information promptly whenever any changes occur.
• Report any suspicious or unauthorized access to our customer support team via live chat.
• Ensure that the device you use to access mry33 is free from malware and viruses.

Mry33 will not be held liable for any losses arising from unauthorized access to your account caused by your own negligence in safeguarding your login credentials. However, we will conduct a thorough investigation into every complaint received and take appropriate action to protect our players.

All financial transactions on the mry33 platform are processed using 256-bit SSL encryption technology, ensuring the security of your financial data. Supported deposit and withdrawal methods include:

• Online Banking: Maybank2u, CIMB Clicks, Public Bank, RHB Online, Hong Leong Connect
• Digital Transfer: DuitNow, FPX
• Digital Wallet: Touch 'n Go eWallet

Minimum deposit is MYR 30 and maximum deposit limits depend on the selected payment method. All deposits are processed instantly or within 5 working minutes. No processing fees are charged on deposits made by players.

Withdrawals processed within 15 minutes for all local banking methods once KYC verification is complete. The minimum withdrawal is MYR 50. For withdrawals exceeding MYR 10,000, additional review procedures may be required in accordance with our anti-money laundering compliance policy.

• Funds in your mry33 account may only be used for betting purposes.
• Withdrawals may only be made to a bank account or digital wallet registered in your own name — third-party transfers are not permitted.
• MRY33 reserves the right to temporarily hold withdrawals for identity verification purposes or investigation of suspicious activity.
• Any attempted fraud or money laundering will be reported to the relevant authorities.

MRY33 offers a wide range of attractive bonuses and promotions for new and loyal members, including a Welcome Bonus of up to MYR 1,888, daily deposit bonuses, weekly cashback and a loyalty points programme. All bonuses are subject to the following terms and conditions:

• Each bonus has wagering requirement as clearly stated in the respective promotional terms — typically between 20x and 40x the bonus value.
• Bonuses may only be used on eligible games as specified in the respective promotion terms.
• Only one welcome bonus is permitted per player, per household and per device.
• MRY33 reserves the right to void bonuses and any winnings derived from them if promotional abuse is proven.
• Bonuses are non-transferable and cannot be directly converted to cash without meeting the wagering requirements.
• The validity period of each bonus is as stated in the promotional terms — expired bonuses cannot be reactivated.

The mry33 loyalty points program allows players to earn points with every wager placed. Accumulated points can be redeemed as betting credits or exclusive rewards at the current conversion rate. Full details of the loyalty program are available on the Promotions.

All games and betting on the mry33 platform are conducted in accordance with international industry standard rules. The following general rules apply to all players:

• All confirmed wagers are final and cannot be cancelled except in the event of a proven technical error.
• All slot game outcomes are determined by a Random Number Generator (RNG) verified by an independent auditing body — mry33 cannot manipulate the result of any game.
• In the event of a technical disruption or disconnection during an active game, affected wagers will be settled based on the last game state recorded in our system.
• For sports betting, any bets placed after an event has started will be automatically rejected by the system unless the live betting feature is enabled.
• RTP (Return to Player) information for all slots is available for players to review on each game's information page.

MRY33 reserves the right to void bets or refuse participation in any game without providing a reason if there is clear evidence of fraud or an attempt to manipulate the system.

Using the mry33 platform for the following purposes is strictly prohibited and may result in legal action:

• Opening or using more than one account simultaneously or on a rotating basis.
• Using automation software, bots, scripts, or other tools to gain an unfair advantage in any game.
• Money laundering — using the platform as an intermediary to transfer illicit funds.
• Committing credit card fraud, dishonest chargebacks, or any form of financial fraud.
• Sharing or selling your account to another party.
• Exploiting technical bugs on the platform to gain unauthorized advantages — bugs must be reported to our technical team immediately.
• Bonus abuse through hedge betting strategies or inter-account collusion to circumvent wagering requirements.
• Attempting to hack, attack, or compromise the security of the mry33 platform in any way.

Mry33 employs a sophisticated fraud detection system that continuously monitors account activity. Any account suspected of involvement in prohibited activities will be temporarily suspended pending investigation. Accounts proven to have violated these rules will be permanently closed and remaining funds may be forfeited.

MRY33 takes our social responsibility seriously. We believe betting should be an enjoyable form of entertainment, not a source of financial stress or addiction. To that end, we provide the following tools for all players:

• Deposit Limit: Set daily, weekly, or monthly deposit limits according to your financial means.
• Loss Limit: Set a maximum loss amount within a time period of your own choosing.
• Play Time Limit: Set reminders and time limits for your gaming sessions.
• Temporary Self-Exclusion: Take a break from the platform for 24 hours, 7 days, 30 days, or a duration of your choice.
• Permanent Self-Exclusion: Permanently closing your account with our guarantee that we will not reopen it upon your request.

If you or someone you know needs help with a gambling problem, please contact our support team for guidance and referral to an appropriate assistance organisation. More information is available on the Responsible Gaming ours.

Mry33 does not permit individuals who have enrolled in a self-exclusion program to reopen their accounts during the designated exclusion period. This is our unwavering commitment to player well-being.

To the extent permitted by applicable law, mry33 shall not be liable for:

• Any financial losses incurred as a result of betting decisions, whether due to player misjudgment or any other reason.
• Service disruptions caused by factors beyond our control, such as internet infrastructure failures, natural disasters or directives from authorities.
• Losses arising from unauthorised access to your account caused by your own negligence.
• Indirect loss of profits, data or business opportunities even if we have been informed of the possibility of such losses.

Mry33's maximum liability under any circumstances shall not exceed the total amount you have deposited in the 30 days prior to the claim arising. Any claim against mry33 must be submitted within 30 days of the date of the disputed incident.

MRY33 is committed to protecting the privacy and personal data security of all our players. The collection, processing and storage of your personal data is conducted in accordance with our Privacy Policy, which complies with the applicable Personal Data Protection Act.

By accepting these Terms & Conditions, you agree that mry33 may collect and process your personal data for the following purposes:

• Identity verification and compliance with KYC requirements as stipulated by law.
• Processing financial transactions and account management.
• Improving platform services based on usage patterns.
• Marketing and promotional communications — which you may unsubscribe from at any time.
• Compliance with anti-money laundering and fraud prevention obligations.

For detailed information on how we manage your personal data, please read our Privacy Policy our complete policy.

You may close your mry33 account at any time by contacting our customer support team via live chat. Before the closure is processed, all outstanding wagering requirements must be fulfilled and any eligible remaining balance will be returned to you within 3 business days.

MRY33 reserves the right to suspend or terminate your account immediately, with or without prior notice, in the following situations:

• Violation of any section of these Terms and Conditions.
• Confirmed fraud, money laundering, or other financial crimes.
• Providing false information during registration or the KYC process.
• Holding multiple accounts.
• Upon request by a competent authority or court of jurisdiction.

In the event of account closure due to a terms violation, mry33 reserves the right to withhold the account balance while an investigation is conducted. If fraud is proven, the funds may be fully forfeited.

MRY33 reserves the right to amend, update or replace any part of these Terms & Conditions at any time. Changes take effect immediately upon being published on this website. Players who continue using the platform after such changes take effect are deemed to have accepted the updated terms.

For significant changes that directly affect player rights, mry33 will send notifications via registered email or in-app notification at least 7 days before the changes take effect.

These Terms and Conditions are governed and interpreted in accordance with applicable law. Any dispute arising from or relating to these terms shall first be resolved through good-faith negotiation between both parties. Should negotiation fail, the dispute will be referred to arbitration in accordance with the relevant arbitration rules.