Your privacy is our priority. This policy clearly explains how mry33 collects, uses, stores and protects your personal data — in line with strict data protection standards and the trust you place in us.
Six core principles that form the foundation of personal data protection for mry33 players.
All personal data and financial transactions are protected with 256-bit SSL encryption — the same technology used by leading banking institutions in Malaysia.
Mry33 does not sell, rent, or share your personal data with third parties for marketing purposes without your explicit consent. Your data remains yours.
You have the full right to access, correct, download or request deletion of your personal data at any time via your account settings.
Data is stored on integrated servers with multi-layered security systems that are regularly audited by independent cybersecurity teams to ensure data integrity.
You may opt out of any marketing communications at any time without any impact on your account or gaming services.
The mry33 privacy policy is drafted in accordance with the applicable Personal Data Protection Act, ensuring your rights as a Malaysian user are always respected.
Privacy Notice: By registering or using the mry33 platform, you confirm that you have read and understood this Privacy Policy. Please read this document carefully before using our services.
Welcome to mry33, the online betting platform trusted by over 500,000 players across Malaysia. This Privacy Policy explains in detail how we handle the personal information you provide when registering, using the platform or interacting with any of our services.
Mry33 takes our responsibility as custodian of your data seriously. We believe transparency is the foundation of trust, which is why this policy is written in plain language so you truly understand what happens to your information — not just a lengthy document filled with hard-to-follow legal jargon.
This Privacy Policy applies to all users who access the mry33.com website, the mry33 mobile app, or any digital platform operated by mry33. This includes registered players, users browsing the site without registering, and any individuals who contact our customer support team.
This document is written in Bahasa Melayu for the convenience of Malaysian players. Should you have any questions or concerns, our support team is available via live chat 24/7.
Mry33 only collects data that is strictly necessary to deliver quality services, maintain platform security, and comply with applicable legal requirements. Below are the categories of data we collect and their purposes:
| Data Category | Example Information | Primary Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, identity card number | Identity verification (KYC), fraud prevention |
| Contact Data | Email, phone number, address | Account communications, customer support |
| Financial Data | Banking details, transaction records | Payment processing, anti-money laundering |
| Technical Data | IP address, device type, web browser | Security, fraud detection, platform improvements |
| Usage Data | Game records, betting history, activity logs | Service improvement, responsible gambling |
| Preference Data | Language settings, game preferences | Personalised player experience |
We never collect sensitive data such as your medical records, political views or religious beliefs. Data collected is limited to what is necessary to operate a safe and responsible betting platform.
In certain situations, we may receive your data from third-party sources such as payment partners or identity verification agencies — but only where you have already consented to such sharing with the relevant party.
Every piece of data we collect is used for a defined and legally valid purpose. The following is a detailed breakdown of how mry33 uses your information:
mry33 does not use your data to make automated decisions that significantly affect your rights without human involvement in the evaluation process.
Mry33 does not sell or rent your personal data to any party. However, we share personal data in the following limited situations, and only to the extent necessary for the stated purpose:
All third parties who receive your data are bound by strict data protection agreements. They are not permitted to use your data for any purpose other than what is specified in their service agreements with mry33. We conduct regular assessments of all partners to ensure compliance with our data security standards.
Mry33 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
The following are the types of cookies we use:
You can manage cookie settings through your web browser at any time. Please note, however, that disabling certain cookies may affect the functionality or user experience of the mry33 platform. For more information on managing cookies in popular browsers such as Chrome, Firefox and Safari, please refer to each browser's help documentation.
mry33 does not use cookies to collect personally identifiable information from visitors who have not logged in to their accounts.
Mry33 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Our layers of protection include:
We retain your personal data for as long as your account is active or as required to provide our services. After account closure, we retain your data for a specified period to fulfil legal obligations, resolve disputes and enforce our agreements. In general, financial records are kept for a minimum of 7 years as required by Malaysian financial law, while standard account data is retained for 5 years after account closure.
Once the retention period expires, your data will be securely deleted or permanently anonymised using industry-recognised deletion procedures, making it irrecoverable.
As a mry33 player, you have the following rights regarding your personal data. We are committed to fulfilling every request carefully within the stipulated timeframe:
Request a copy of all personal data we hold about you in a readily readable format.
Update or correct any inaccurate or incomplete personal data held in our records.
Request deletion of your personal data when there is no longer a legitimate reason for us to retain it.
Restrict the processing of your data in certain situations pending review or investigation.
Receive your data in a structured, machine-readable format for transfer to another platform.
Object to the processing of your data for direct marketing purposes or on the basis of legitimate interests.
To submit any request relating to the rights above, please contact our data protection team via the platform's live chat or our support email. We will process your request within 30 working days. Complex requests may require up to 60 days, with advance notice provided to you.
Important Note: Certain rights may be limited in situations where data processing is required for legal compliance, such as anti-money laundering obligations that require us to retain financial records for a prescribed period.
In the context of global online platform operations, some of your personal data may be processed or stored on servers located outside Malaysia. This occurs primarily when we use international technology service providers for our platform infrastructure.
Mry33 ensures that any cross-border data transfers are carried out with protections equal to or exceeding the standards required in Malaysia. The measures we take include:
You have the right to obtain information about the safeguards applied to any transfer of your personal data outside the country. Please contact our data protection team for further enquiries.
The mry33 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from anyone under the age of 18. Account registration by minors is strictly prohibited and in violation of our Terms and Conditions.
During the registration and KYC verification process, we conduct strict age checks. Should we determine that a user is a minor:
If you become aware that a child or minor has registered or used the mry33 platform, please report it to our support team immediately. We take the protection of minors seriously and will act promptly on every report received.
Mry33 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our operational practices, new legal requirements, or improvements to our data protection approach. All changes take effect immediately upon publication of the latest version on this page.
For significant changes that may affect how we use your personal data, we are committed to:
Your continued use of the mry33 platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. If you do not agree with any changes, you have the right to close your account and request deletion of your personal data.
If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, we encourage you to contact us directly. Our Data Protection Team is ready to assist and will respond within 5 working days for general enquiries.
Available 24 hours a day, 7 days a week
Average response time under 2 minutes
If you believe we have not handled your complaint satisfactorily, you have the right to lodge a complaint with the relevant data protection authority in Malaysia. We respect your right to do so and remain committed to resolving all issues fairly and transparently.
For specific enquiries regarding your personal data rights, please include "Data Protection Request" in the subject line of your message so it can be directed straight to our Data Protection Officer.